QUALIFICATIONS AND JOB DESCRIPTION
We are looking for Customer Service Center Specialist and reliable team member who will work in İzmir
Our requirements for this position;
- University/bachelor’s degree or through relevant work experience acquired equivalent knowledge and skills
- Good skills in spoken and written English, German, Turkish
- Good computer skills, e.g. MS Office applications, Word, Excel, PowerPoint etc.
- At least 5 years’ working experience in Customer Service Center and Airline industry prefered
- Knowledge and ability to use special software programs such as Salesforce, SAP,…
- Knowledge and ability for statistical analyzes of CSC
- Working experience with Customer Focus
- Experience in dealing with employees/providers
- Excellent communication skills and intercultural expertise
- Experienced in CSC performance calculation and analysis
- Have a high-stress tolerance with an ability to think on one’s feet
- Sales oriented
Customer Service Center Specialist responsibilities will be;
- Knowledge-based customer correspondence approval/rejection processing,
- Provision of guidance to outsourced service providers,
- Social Media savvy,
- Feedback and evaluation of high priority customer feedback (written and verbal)
- Finding customer orientated solutions with Company interests in mind,
- To ensure up-to-date knowledge of current policies and procedures,
- Supporting the review and implementation of customer related processes in-house and at the CSC,
- Participate in calibration processes and quality assessments of CSC performance,
- Monitor Customer Service Center sales performance and produce analyses and reports,
- Monitor Customer Service Center KPIs,
- Invoice control,
- Support any projects and tenders in the department.