Customer Service Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor’s degree (above in Communication or Language related field),
- 2-3 years of work experience preferably in a similar position (customer support, export operastions, etc.),
- Familiar with CRM systems and practices,
- Advanced computer knowledge and knowledge of MS Office applications ( Word, Excel & Outlook ),
- Excellend command of both written and spoken in English, second language is prefered,
- Verbal and written communication skills,
- Documentation Skills,
- Attention to details,
- Planning and organizing skills,
- Time management,
- Interpersonal skills,
- Customer-service orientation,
- Stress tolerance.
JOB DESCRIPTION
- Provide accurate, valid and complete information by using the right methods/tools,
- Process prepress daily jobs with customers by interacting with internal departments,
- Record and follow PODs (Proof of deliveries)which are needed to support invoicing,
- Process orders placed by customers to supply locally or overseas from point of order receipt through to invoicing,
- Organize and follow shipment processes,
- Record and resolve any customer invoice inqueries,
- File all customer orders,
- Keep records of customer interactions, process customer accounts and file documents,
- Update customer information in various databases,
- Follow communication procedures, guidelines and policies and process new projects and innovations with customers and sales,
- Meet personal/team sales targets and act as the company gatekeeper.
