Customer Service Team Lead İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a "Customer Service Team Lead" for our business partner operating in the field of chemicals and consumer goods based in Germany and located in Ümraniye.
Skills
- Having a bachelor or master’s degree in engineering, Business Administration or a relatedfield with a successful academic record
- Minimum 6 years of experience in CS preferably within international organizations andexperienced in export management.
- Excellent oral and written communication skills in English with the ability to interacteffectively with all levels of management
- Advance knowledge MS Office applications
- Fully conversant in SAP (or similar) CS related transactions & reporting functions
- Excellent team leadership, coaching and people development skills, good motivator
- Effective communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Job Description
- Manages the IC/CS Front Office team to ensure all operational requirements are met
- Ensures all day-to-day customer related activities comply operational and current business standarts
- Optimizes people, resources and technologies within the team to ensure compliance withthe business standards
- Evaluates and improves regional IC/CS Front Office performance, provides recommendations to enhance organizational performance
- Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints
- Systematicaly develops Teams and Talent in respective Customer Service organisation
Randstad is an authorized agency of İskur with the licence date number : 17.10.2006 - 191
İşbu iş ilanına başvurmadan önce aşağıda bulunan “Aydınlatma Metnini” okumanız gerekmektedir. İşbu iş ilanına başvurmanız durumunda kişisel verilerinizin Aydınlatma Metni’nde yer alan şartlar dahilinde işlemesini kabul ettiğiniz varsayılacaktır.
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