Customer Service Coordinator İş İlanı
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QUALIFICATIONS AND JOB DESCRIPTION
The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.
We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.
Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.
The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.
We are looking for a “Customer Service Coordinator” for our client about global firm with the following skills and the qualifications,
Qualifications:
- Bachelor’s or Master’s degree from related departments of university ,
- 2-3 years of experience in import,
- Good command skills of written and spoken English,
- Strong planning and organizational skills,
- Strong in human relations and communication skills,
- Proficiency in MS Office tools,
- Experience on using SAP modules, EDI, software, B2B,
- No military obligation for male candidates,
Job Description:
- Understanding the customer's needs and providing the standards accordingly,
- End to end processing of orders (complete process), creating sales orders, order confirmations to customers,
- Invoice tracking with outsource (sales invoice, return, refusals) with related order number,
- Maintaining phone and written contacts with customers by high quality service skills,
- Communicating with the warehouse and customers where required on issues related to deliveries shipments and stock availability,
- Providing customer service support to internal associates (sales, finance …etc),
- Complaint handling & Return Tracking with customers,
- Providing the docs - asked by customers,
- Penalty Invoice tracking by customer, and reconciliating the value by having regular calls with the customer,
- Being responsible to solve technical issues out (SAP, Idoc...etc), and key user on the related areas,
“Adecco is a private employment agency under Turkey Employment Organization's authorization 442 licence number 10.12.2020.”
Adecco, İşkur'un denetiminde 10.12.2020 tarihli 442 No'lu lisans sahibi özel istihdam bürosudur.
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