Customer Services Assistant Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
pladis is looking for Customer Services Assistant Specialist for our pladis Turkey Continental Confectionery Company
Who we are?
With production starting in a small shop in Nohutçu Han, Eminönü in 1944, Ülker has since grown to become the leading food company in Turkey and the region, with more than 300 brands, exports to more than 100 countries around the world, and successful overseas operations. Its wide range of products all-share Ülker's values, with brands in categories including biscuits, cake, chocolate, candy, and gum. By placing sustainability principles and objective orientation at the center of its business model, Ülker continues to contribute to Turkey's economy with its turnover of 7.8 billion TL, close to 9,000 employees, and its zero-waste policy.
pladis was founded in 2016 as a subsidiary of Yıldız Holding, headquartered in Istanbul with the aim of ensuring synergy among the group’s international snack brands and increasing its global competitiveness. Consolidating 300 years of experience in bakery products, chocolate, gum and candy, it is home to beloved, iconic brands such as Ülker, McVitie’s and Godiva. With 25 factories in 11 countries, and a global workforce of 16,000 people in its operations in over 100 countries, pladis offers its consumers the highest quality products and services.
A brief job description of the position and preferred qualifications for the suitable candidates are defined below:
Responsibilities
- Entering order Daily,
- Check addresses on order as many cases with wrong city names until correct cities available in MDM. Manual adjustments,
- Create / adjust customer addresses in MDM and SAP.
- Check forecast at order entry,
- Follow-up on inbound deliveries to plan outbound deliveries,
- Handle adjusted orders received from customers,
- Dialogue with shipping re. booking,
- Change route / transit time on sales order,
- Create delivery, Dialogue with shipping re. pick-up,
- Adjusting quantity and Blocking / unblocking of pallets in SAP,
- Ordering packing materials with CCC for damaged goods.
- Invoicing,
- Issue specific shipping documents for certain customers and send them by courier / e-mail,
- Handling of returned goods – credit notes – return of goods into inventory – new delivery documents – co-ordination,
- Manual closing of deliveries if in error,
- Delivery reliability/service level.
Essential Experience, Skills and Qualifications
- Bachelor’s Degree from related departments,
- Preferably 1-2 Years Experienced or New graduate,
- Fluent in English, another language is a plus,
- Analytical, open minded, team player and good communication skills,
- Positive, energetic, resilient and result-oriented,
- Good level of MS Office applications, knowledge of SAP is preferred,
- Willing to reside at Çorlu, Lüleburgaz, Çerkezköy/Tekirdağ.
Our winning traits and behaviors
- PURPOSE-LED - Energized by our promise to deliver happiness to the world with every bite
- AGILE - Ever evolving, never satisfied and never standing still
- COLLABORATIVE - Willing to work with others for mutual success, transparent, a win-win seeker
- RESILIENT - Quick to adapt to change, fast learner and persistent in the face of setbacks
- POSITIVE - Self-motivated, optimistic, courageous, and inspiring
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