Customer Services Customer Experience Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Qualifications and Job Description
· Taking action to improve customer services process and customer satisfaction by collaborating with related business lines
· Creating, designing and controlling new improvement for Customer Services System and Process and support analyzing.
· Carrying out the relevant changes and actions within the scope of the related legislation by collaborating with other departments
· To determine the requirements for Customer Services regarding legal and Procedural changes such as PCI, KVKK, to work in coordination with IT and to inform the relevant teams.
· Designing customer experience for Customer Services business and to define pain points.
· Carrying out necessary efforts to improve customer experience.
· Analyzing and follow customer touchpoints, complaints,
· Completing tasks accurately and in a timely manner
General Requirements
· Bachelor's or master’s degree (preferably graduates from the departments of communication, economics, business or statistics)
· Good command of English
· At least 4-5 years of experience for similar role
· Having completed military service for male candidates
· Proficient in MS Office Programs
· Having advanced communication skills and monitoring, planning, and organizing skills
