Customer Service Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for “Customer Service Representative" with the following qualifications to join the local team of our multinational client which is active in apparel and personal care industries.
- Bachelor’s degree required, advanced or master’s degree preferred,
- Very good command of English (verbal and written),
- Experience with SAP/CRM,
- Experience in the use of Microsoft Office applications,
- Excellent interpersonal skills and experience as a customer service representative in a busy customer service environment,
- Customer focused to achieve the best result for your customers and the business,
- Excellent organization skills and a good attention to detail,
- Proactive team player who leads by example and has a strong development focus,
- Effective networking and communication skills,
- Flexibility and Ability to work well under pressure and prioritize effectively,
- Order management experience in a manufacturing environment,
- Open to some limited travel to visit manufacturing site or customer locations.
Job Description:
- Manage customer orders from receipt of purchase orders to customer delivery such that sales orders are entered into our Customer Relationship Module (CRM), deliveries generated, shipments and invoices processed in a timely and accurate manner assuring customer satisfaction with our order fulfillment process.
- Order management of customer accounts within CRM; requesting new accounts to be established through the master data and credit teams and review/update existing accounts with changes upon commercial and/or customer requests.
- Fulfill sample requests by managing the sample shipment processes in a timely manner to meet market demand in collaboration with commercial team.
- Issue resolution of order fulfillment complaints and engage additional resources as needed to resolve, plus communicating with customer in a timely manner. Key point of contact for the customer especially for issues such as delivery problems, documentation issues, etc. Responsible to manage return orders, debit and credit note requests as part of resolution of potential customer complaints.
- Interface with supply chain planners, logistics and operations team to help minimize cost to serve and drive order fulfillment through key issue resolution. This includes helping to manage product availability as well as made-to-order products.
- Understand and maintain complete customer history and knowledge of customer needs, demand requirements and patterns to assist the commercial team for designated products.
- Maintain thorough current and competitive product knowledge and clear understanding of market dynamics to offer creative solutions to customers.
- Help identify process improvements leading to productivity achievement and improved customer service levels.
Recra, İşkur’un denetiminde 12.11.2016 tarihli 888 No’lu lisans sahibi özel istihdam bürosudur.
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