QUALIFICATIONS AND JOB DESCRIPTION
Customer Service Representative ( CSR ) is a key role with the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
CSR’s take ownership of all orders after entry & 1st acknowledgment of all orders attached to their CSR code.This includes (but is not limited to);
- Open Order Books, as required
- Order changes (Customer/Sales requests / amendments)
- Follow up’s on buys / expedites / pull in’s / transfers / deliveries from manufaturers / rush receives
- Working with the Finance department to ensure orders are shipped
- Liaising with Logistics to upgrade shipments to customers etc
- Update all commit dates, especially on past due orders
- WEB enquiries
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