Customer Experience Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
fiCommerce is a solution provider that offers end-to-end e-commerce operations for brands and SMEs, from website design to digital marketing, e-commerce & marketplaces store management to logistics and call center services.
fiCommerce, sponsored by Bertelsmann SE & Co KGaA, manages all e-commerce operations under one roof with its integrated services, global experience and a tailor-made approach to the local market in Turkey.
Our values
We always listen to our customers and provide value created solution.
E-commerce is our passion. We aim to provide perfect customer experience to end customers.
We like open and positive communication and believe in teamwork.
We are analytics-thinkers, we talk and decide with data.
We are innovators and we adapt quickly.
We are agile and hardworking. We always believe that we have more potential.
We take our decisions by considering our responsibilities to our society and environment.
QUALIFICATIONS
- Preferably graduated from the relevant departments of Unıversities
- Minimum 2 years experience in outbound or inbound call center operations
- Fluent in English
- Having a language proficiency certificate from an accredited institution or organization
- Strong verbal and written communication skills
- Good knowledge of MS Office
- Experience in Call center technologies
- Customer centric and target oriented
- Patient, helpful and solution oriented
- Able to work in flexible hours with shift patterns
- Living in the Anatolian Side of Istanbul(Prefer)
JOB DESCRIPTION
- Verbal and written communication with end customers
- Communicating in accordance with the training given to you and the specified standards
- Researching the status of customer orders through the software used and informing customers
- Approaching calls with a solution-oriented and positive perspective
- Accelerating the actions to be taken by communicating with the operation team at necessary points
Benzer İş İlanları
Future Electronics
Customer Service Representative
Customer Experience Center Manager (Kktc)
Chakra Mağazacılık A.Ş.
Pazarlama CRM Uzmanı
Çağrı Merkezi Uygulama Destek Uzman Yardımcısı
Cigna Sağlık Hayat ve Emeklilik A.Ş.
Customer Experience Senior Specialist
Customer Experience and Data Analytics Specialist
Müşteri Deneyimi Süreç Tasarım Uzmanı
Müşteri Deneyimi & Kıdemli CRM Uzmanı
Sales Support Specialist
Customer Service Representative
Customer Experience Group Manager
Ocean Freight Customer Relations Representative
Operations Assistant
Customer Support Specialist
