Customer Service Representative İş İlanları

QUALIFICATIONS AND JOB DESCRIPTION

We are looking for “Customer Service Representative" with the following qualifications to establish a team for our "MEA (Middle East and Africa) & Turkey" cluster.

Bachelor’s degree required, advanced or master’s degree preferred,
Good written and verbal communication skills in English,
Good command of MS Office,
Excellent interpersonal skills and experience as a customer service representative,
Customer-focused to achieve the best result for your customers and the business,
Good organization skills and good attention to detail.
No military obligation for male candidates.
Open to some travel (domestic & foreign) to visit manufacturing sites or customer locations.
Preferably residing close or reachable to Ataşehir / İstanbul.

MAIN DUTIES :

Ensure and provide outstanding service to our customers. The service level has to promote a professional image (reliability, responsiveness, assurance and empathy) of our company by meeting or going beyond customer’s expectations.

RESPONSIBILITIES :

1. Process, organize, validate and ensure follow up of all sales administrative activities.

Related Activities;

· Communication to customer via telephone and in written form.

· Provide correspondence (offer, order confirmation, information, etc.)

· Process inquiries, orders and special requests of customers.

· Enter orders, check orders and follow up orders.

· Co-ordinate and monitor order fulfilment (logistic, production, finance, etc.)

· Update the EDP system (customer master file, etc.)

· Filing and archiving correspondence.

· Monitor customer’s sales development.

· Monitor call off, stock orders, allocations, consignment stock (according to procedure).

· Handle complaints.

· Manage emergencies.

· Follow all procedures related on rebates contracts.

2. Built up “customer relationships” on telephone and in written correspondence in order to distinguish our company in a positive way from competition.

Related Activities;

· Reliability : Perform service dependably, accurately and consistently.

· Responsiveness : Ensure prompt service and willingness (flexibility) to help customers.

· Assurance : Built up trust and confidence by using knowledge and courtesy.

· Empathy : Caring individualized attention to customers.

3. Provide the support to Sales and Marketing Team to perform their job competently and to achieve maximum results.

Related Activities;

· Inform on order entry together with general summarizing of business activities.

· Telemarketing according to business and country needs.

· Carr out specific analysis upon request of the Marketing Team.

· Take full sales responsibility for certain agreed accounts.

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