Sales Support and Customer Service İş İlanları

QUALIFICATIONS AND JOB DESCRIPTION

Job Description:

1. Handle and resolve inquiries coming from customer, Ensuring an effective and successful first time commuication with the customer

2. Follow up on customers communication daily, review & resolve issues including improvement actions to avoid re-occurence

3.Analyze customer & order data, identify pain points and create necessary actions for improvement

4.Follow comments of customers on social media platform and app store ratings regularly and obsessively

5. Work closely with Customer Service, Business Devlopment team and Product teams to create a better customer experience

6.Take part in operating social media, edit photos and post on company page

Job Requirements:

-2-3 years of experience in Customer Services preferably within E-commerce or call center organizations, outbound work background is a plus;

-Familiar with the use and operation of freshchat (more than 80 daily conversations), freshdesk (more than 40 daily work orders);

-Excellence in both Turkish and English communication;

-Good sense of service, able to discover problems and feed back user service information to line manager in time;

-Able to operate in a cross-cultural and complex matrix environment with support of strong interpersonal communication skills;

İş İlanı Detayları