Operations Assistant İş İlanı

OUP is a department of the University of Oxford which is an exempt charity whose primary purpose is educational. It furthers the University’s objective of excellence in research, scholarship, and education, by publishing worldwide. Within this, ELT’s objective is to provide high-quality materials and services that teach and sell well, enabling us to reinvest in the pursuit of our mission.

We are looking for an Operations Assistant who will assist in giving pre and after-sales service to customers in accordance with agreed service standards.

This position will be based in Istanbul, Turkey.

• To receive orders from distributors.
• To ensure customers receive their orders accurately and on schedule.
• Receive and deal with customers’ queries and complaints. To satisfy customers’ complaints.
• To Input edited orders into the computer.
• Maintain good working relations with both Sales and Finance departments in order to achieve an appropriate level of information available
• To maintain agreed standards of customer service
• By investigating records and files, communicate with customers to answer queries relating to:
  • Order status
  • Stock position
  • Price of titles
  • Publication/release dates
  • Delivery dates
  • Non-supply
  • Incorrect supply (shortages/picking errors)
  • Incorrect charges
  • Raising necessary input documents to rectify CS dept or customer errors by placing new orders, cancellation of orders and replacement of damaged copies.

• To preparing weekly backorders report
• To preparing stock report
• To requesting & following approvals for special discounts & new prices
• To prepare and check return invoices and communicating with the warehouse on the return period
• To feel responsible for the Ethics, Compliance and Health and Safety policies of OUP and act accordingly

• Customer relations experience
• Good knowledge of MS Excel
• Knowledge of English

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.