Customer Service Responsible İş İlanı
İşveren Hakkında
- İstanbul(Avr.)
- Ticaret
GENEL NİTELİKLER
- Bachelor's degree in Business Administration and related departments
- 1-2 years work experience in Customer Service or Sales Support Department
- Fluency in English both oral and written
- Good skills in MS Office Applications
- Preferably having experience of SAP, APO, DP
- Determined, energetic and responsible personality
- Systematic, good at follow-up and prioritization
- Having effective communication skills, confident and able to take initiative
İŞ TANIMI
- Position is reporting to Customer Services Team Lead
- Key contact for Customers
- Close relationship with Sales Department, Warehouse, Finance
- Process customer orders from quotation to invoicing
- Root cause analyzing for unfullfilled orders
- Receive customer queries and handle them with internal departments, and response customer with a solution oriented approach
- New customer master data management
- Daily / Monthly reports for follow up sales & order trend
- Documentation for returns process
