Customer Care Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS AND JOB DESCRIPTION
The Swatch Group is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its eighteen individual brands and the multi-brand retail companies Tourbillon and Hour Passion.
Our Brands:
Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Hamilton, Calvin Klein watches + jewelry, Swatch, Flik Flak.
We are seeking a dynamic, self-motivated, results driven, professional Customer Care Specialist for our team.
Requirements
- University Degree,
- 2 years of experience in the position,
- Computer literacy (office programs),
- At least intermediate level English,
- Analytical, communication and problem solving skills,
- SAP knowledge is a plus.
Responsibilities
- Processing of customer complaints,
- Respond to customer specific enquiries by telephone, e-mail,
- Ensure that calls are answered in conformity to defined company standards,
- Ensure homogeneous information spread to the customers,
- Log customer enquiries by e-mail, telephone,
- Ensure client notification about eventual delays,
- Processing and follow up on repair orders,
- Processing and follow up on estimate requests,
- Respect promised deadlines,
- Ensure that deadline and response timeframes are respected,
- Daily maintenance of filing and general administration tasks,
- Defend interests of the Swatch Group on the market,
- Collaborate with the logistics and technical departments in order to be advised about eventual delays,
- Manage customer interaction and ensure that they are suitably dealt with and followed-up,
- Ensure the homogeneous information spread to the customers,
- Monitor phone call frequency, waiting time, customer complaints.
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