Customer Support Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Career opportunity in an well-known international cryptocurrecny company.
Customer Support is very important and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Responsibilities
- Handle back office tickets, and provide 7 days 24 hours online enquiries and email replies services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, any special cases or ad hoc tasks.
Requirements
- Bachelor's degree or higher level.
- Good command of English.
- Minimum 1 year experience in customer service, preferably in finance or e-commerce industry. Outstanding new graduates are also welcomed to apply.
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
Conditions
- Do something meaningful; Be a part of the future of finance technology.
- Fast moving, challenging and unique business problems.
- International work environment and flat organisation.
- Great career development opportunities in a growing company.
- Possibility for relocation and international transfers mid-career.
- Competitive salary.
- Flexible working hours,
- Casual work attire
