QUALIFICATIONS AND JOB DESCRIPTION
Qualifications:
- Bachelor’s degree in Computer Science / Industrial Engineering and/or similar sciences
- Preferably 3 years experience working with IT systems and also preferably 2 year experience working with SQL Reporting or related products
- Experience of Microsoft SQL Server and Data Tools (SSIS, SSAS,SSRS)
- Microsoft Power BI / Data visualization
- Knowledge of .NET and MVC Architecture would be advantageous
- Monitors and manages project progress against plans identifies issues and takes corrective action
- Fluent in English
Job Description:
- Working closely with the customer, BU, BU IT, ISM,SCS and service desks within EMEA
- Provide 1st level based upon for all IT issues
- Managing the performance of the IT systems including SCI, WMS, TMS, EDI and RF against SLA or OlA
- Justify and project manages system improvements and updates
- Lead execution of daily IT activity and IT implementation activity within business area and ongoing support
- Lead Delivery of customer and business unit IT requirements in line with DHL IT policies and procedures
- Ensuring local software is tinted in line with approved tmt script and user acceptance testing
- Managing the performance of the IT systems including OTM, WMS, TMS, EDI and RF against SLA or OLA
- Manage change reports through user requirement, specification, cost approval, development, testing documentation updates and implementation
- Escalation of issues that cannot be resolved within the definition of the IT Manager role
- Active participation in program enhancement solutions through to design and implementation by working proactively with the BU