DCT Özel Sağlık Hizmetleri Organizasyon İnş.ve İnş. Malz.Oto Eml.Taş.Tur.Tic.San.Ltd.Şti. Patient Coordinator İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
DCT Klinik is at the forefront of modern dentistry. With superior technology, unparalleled levels of service and a dynamic working environment, DCT Klinik leads the way in International Dental Tourism and has an unrivalled reputation across the globe for dental excellence.
For our operations in Antalya and Fethiye, DCT Klinik & DCT Klinik II, are seeking additional team members to join the Patient Coordinator team. Responsibilities include:
- Conversing with patients face to face regarding their needs and treatment options
- Act as the first point of contact for all patient queries within theClinic environs
- Providing assistance and support to patients as needed
- Assist patients on their journey through the consultation process and ensure all enquiries are handled accurately and quickly
- Establish a caring yet professional relationship with each patient
- Ensuring ease of communication between patients and the relevantClinicpersonnel
- Prepare patient documentation accurately and ensure all documentationis explained clearly and is understood
- Coordinating scheduled patient appointments and transfers
- Answering patient questions and alleviating patient concerns
- Communicating closely with Contact Centre personnel to ensure consistency in patient communications
- Support and disseminate patient requests and enquiries by liaising with different departments and personnel
- Account for all aspects of patient care, including but not limited to communication, service quality, safety and documentation
- Actively listen and address potential issues, escalating to the Clinic Operations Team Leader where necessary
- Ensure compliance with health and quality standards
- Expect and react promptly to patients and guest requirements and enquiries
- Ensuring the treatment rooms are always kept to the requisite standards and reporting any issues of cleanliness or hygiene to the Clinic Operations Team Leader
- Maintain an open line of communication with patients, ensuring high levels of service and communication
- Actively listen and address potential issues, escalating to the Clinic Operations Team Leader where necessary
- Maintain the highest standard of service to patients in accordance with company policies
- Demonstrate a high degree of emotional management particularly in stressful situation
We aim to recruit the suitable candidates who
- Have effective verbal and written communication skills in English
- Ability to maintain a professional demeanour and appearance
- Ability to demonstrate respect and be polite and courteous to patients, guests, and co-workers alike
- Is able to work 6 days a week as part of a shift schedule
- Is a team player
- Is able to multi-task, identify potential problems and propose solutions
- Is able to demonstrate a high degree of emotional management
- Have active listening skills
- Detail orientated ensuring records are accurate
- Have a positive, energetic attitude for a fast-paced environment
- Have good interpersonal skills and self-confidence
- A self-starter with a natural motivation to start and complete tasks?
If you share our passion for helping people and changing lives and want to work as part of a dynamic and successful team, we look forward to receiving your application.
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