Front Office and Reception Supervisor İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Requirements
Three years hotel Front Office Agent experience within a luxury environment
Experience in room revenue control
Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office
Successful problem solving skills
Able to communicate in written and spoken English and Turkish
Excellent overall communication skills
Able to multi-task
The ability to work well in a team environment
Able to stand for extended periods of time
Professional appearance and demeanour
Multi-lingual
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving,
- Motivates team members in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervises guest arrivals and departures
- Provide high level of customer service and maintain a high profile in the day to day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of individual guest invoicing and cash operations.
- Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and dailyrevenur report
- Prepare Room revenue and occupancy forecast take action on rate strategies.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR
- Have a good knowledge of all systems and standard operating procedures of front office.- familiar with Electra and Hotelrunner
- Ensures that guest documentation and information is available and up-to-date.
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