GENEL NİTELİKLER
QUALIFICATIONS AND JOB DESCRIPTION
- Ensures that the guests are well attended to during their stay, achieving maximum guest satisfaction.
- Successfully implements the VIP service standards set by the hotel and actively follows the Leading Quality Assurance (LQA) criterias.
- Monitors and attends to the pending glitches registered in operating systems, ensuring closure with high satisfaction rate.
- Will personally provide personal assistance services to assigned esteemed guests, during the length of their stay, when requested and required.
- Assists the night operation colleagues where necessary, while constantly keeping the department superior upddated.
İŞ TANIMI
- Ideally have previous hotel experiences within Rooms Division.
- Required to possess excellent verbal and written English communications skills. Additional languages are an advantage.
- Computer literate and prior experiences with hotel systems; such as Opera, Triton, Micros software and Microsoft Office programs, are required.
- Guest driven, pro-active and approachable character.
- Possess the ability to;
- take own initiatives within limitations, maintaining the hotel’s standards, policies and procedures
- successfully communicate and work close together with other departments of the hotel
- maintain a positive attitude at all times
- focus and understand guests' needs while remaining calm and courteous, providingsuitable responses
- take responsibility of handling any guest complaints and requestsin a calm manner and provide suitable solutions
- provide a personalized service with guests during a longer period of time
- work well under pressure of multiple requests and/or departures within any given period of time
- maintain discretion and confidentiality of all guests and internal companyinformation at all times
- Must be able to work a flexible schedule; including weekends, late evenings, early mornings and nights.
- Comfortable with working indoors and outdoors.
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