GENEL NİTELİKLER
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a qualified “Guest Xperience Supervisor” for D Maris Bay.
The ideal candidate should have:
- Strong people interaction skills, warm and welcoming to hotel guests, all hotel employees.
- Relevant degree from an accredited university in Business, Hospitality or related major,
- Excellent customer service skills with great enthusiasm, superior interpersonal skills, result oriented and highly self motivated
- Provides a genuine and constant level of exceptional services and understands LQA.
- Work effectively in a variety of situations with different individuals and groups to provide best quality service.
- Consistently role models excellent guest service by being involved in the operation as needed and providing same level of service to employees.
- Efficient on complaint handling to reach satisfactory results, creative and practical to enhance service quality.
- Always answers with yes, always smiles even under difficult, long and busy periods.
- Fluent in English & Russian, clear and polite conversation skill in Turkish.Additional languages are an advantage.
- Sufficient experience in Rooms Division different departments.
- Advance computer skills necessary including Opera systems, MS Office ( proficiency degree )
- Must be able to verbally respond over the telephone, in a clear-speaking voice.
- Multi-tasking skills.
- High level of professionalism and integrity while maintaining the confidentiality of the hotel
- A positive attitude and a can-do approach to any task
- Dynamic adaptability and flexibility to the needs of hospitality industrywork Schedule
- Previous Hotel operations experience, university degree or equivalent experiences are preferred,
- Minimum of 2 years experience in Luxury Hospitality Industry or Hotel operations.
- Relay guest complaints to Guest Xperience Supervisor / Asst. Manager / Manager without any delay.
- Must able to work with different nationalities.
- Superior product knowledge.
- Strong negotiation and influencing skills
JOB DESCRIPTION
- Supervise Guest Xperience operations during your assigned shift to a consistently high standards,
- Monitor the staff's interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel,
- Resolve guests’ complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of guest satisfaction and quality
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
- Ensure that all personnel are kept well informed of department objectives and policies,
- Conduct pre-shift meetings/line-ups with staff and review all information pertinent to the day's business,
- Access all function of computer system according to established procedures and standards,
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction,
- Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience,
- Maintain professional image while on duty with well grooming hygiene and prescribed uniform.