International Patient Relations Representative İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
-Who Are We ?
We believe that every person’s health is as unique as their own fingerprint. We offer personalized, high-quality medical serviceswith high satisfaction level; and we established CK Health Turkey with this vision.
Required Qualifications
- University or college graduate,
- English speakers at the native language level, (preferably mastering one of the - German, Spanish or French languages as the second language)
- Strong communication skills,
- Learning-loving, dynamic, passionate, development-open, innovative,
- Able to write content, high verbal and intrinsic intelligence,
- Strong organizational ability, business follow-up and discipline, responsible,
- Prone to teamwork and compatibility,
- Adaptation to a busy working pace and flexible working hours,
- He has completed military service for male candidates,
- Improved problem-solving skills,
- Actively using MS Office programs,
- Has an analytical mindset,
- Patient and empathetic,
- Strong representation and persuasion,
- Careful and fast-working, solution-oriented,
- Between the ages of 20 and 35,
- Taking care of his/her appearance and personal care,
- Resident or intending to live in Antalya,
- Experienced – Inexperienced,
Job Description
- Within the scope of health tourism; For our foreign patients, to be informed and managed about the accommodation, transfer and all treatment processes and details by establishing the first connection.
- Obtaining the necessary information and ending the sale of the patients who want to come to our country from abroad within the CRM system,
- Informing our incoming patients about the procedures, creating, and following appointments, directing the process correctly during the surgery process, providing translation support to the doctor during the procedures,
- Informing the patient about all the procedures to be performed, making them feel safe, and providing written and oral interpreting, accommodation, and transportation services as planned.
- To answer all questions of patients and their relatives who want to receive services from our institution, including but not limited to medical issues in the follow-up process and to ensure that the problems have been solved,
- Full and accurate international patient registrations and follow-up of the process.
- To be able to communicate with the patients who apply to our institution via WhatsApp, e-mail and a call in English or other languages that it dominates.
- Ensuring patient satisfaction and meeting their needs.
- Coordinating communication between patient and doctor.
- Ensuring the follow-up of the patients after the operation, ensuring the continuity of communication with the patients.
- Reporting to the unit manager in which it is located.
- Maximizing patient experience by working in coordination with other team members and doctors.
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