IT Desktop Support Analyst İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a new member for our Regional IT HelpDesk Team. The position will be located in Gebze, Kocaeli, Turkey.
General Requirements:
- At least Vocational School degree
- 1+ year of experience in personal computer support
- Advanced Level of English (must) – reading, writing, comprehension – Needs to be able to interact with IT colleagues and systems in English
- Advanced local Turkish language – able to interact with all local users in Turkish if required and translate requirements into English with IT systems
- Application knowledge in the areas of Office suites, email applications (Outlook)
- Hardware knowledge in the areas of Personal Computers.
- General knowledge of computer networking – PC to network printer, server, etc.
- General knowledge of computer hardware – PC, Monitor, Printers
- General knowledge of mobile technology –iPhone, Android
İŞ TANIMI
Scope of Position:Responsible for the installation, repair and preventative maintenance of desktops and related systems. Performs all installations, upgrades and backups of S/W and H/W applications. Troubleshoots network problems when they relate to the desktop. Provide smart-hands for the location systems as needed by IT teams. Responds to and resolves Field Service trouble tickets. Moderate understanding of the general aspects of the job (i.e., familiarity with terminology and standard procedures). Basic understanding of content area of function. Follows defined procedures. Proposes and implements solutions to routine problems with direction from supervisor. Refers atypical problems to others. Reports on activities regularly to supervisor in well-defined format. Gathers information and/or data independently using established and well defined procedures. Recommends actions to improve efficiency. Performs duties within prescribed time frames.
