QUALIFICATIONS AND JOB DESCRIPTION
Digital transformation helps companies reach their full potential – if the underlying technologies work for the people using them! At NTT DATA Business Solutions, we design, implement, manage and continuously enhance SAP solutions to make them work for companies – and for their people. With operations in more than 30 countries, we have enabled thousands of companies become more efficient and effective during the last three decades. Our 10,000 experts around the world will also accompany you on your journey toward a truly intelligent enterprise – wherever you want to start!
We are looking for a IT Process Analyst to join our team!
Tasks
• As an IT support specialist / helpdesk employee you will analyze, document and process customer enquiries and customer problems on a business and technical level
• Support for market organizations
• Test new releases or bug fixes
• Continuous documentation
• Ensuring smooth operations of the IT-platform
• Analysis, classification and processing of incoming inquiries in the ticket system
• Performing configuration changes and align with the HQ team and markets.
Qualifications
• Successfully completed information technology training or degree in computer science
• First experience in user support for a software product
• Ability to become familiar with complex software products
• Experience with learning management systems and processes is beneficial
• Understanding of web application architectures
• Troubleshooting and Logfile analysis
• Good database and SQL knowledge
• Basic Linux skills.
Personal competence
• Good analysis and problem solving skills
• Self-responsible working attitude and initiative
• Fluent English language skills, additional knowledge of German is an advantage
• Effective verbal and written communication skills
• Team-oriented and structured way of working
• Willingness to work outside of the usual business hours.
