IT Support Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
For our global IT team, we are looking for a highly motivated Customer Support Team Member
In this role you will be supporting several sites with focus on the LUNA sites in Turkey as well as support EMEA and Global.
Core accountabilities:
- Installing, configuring and maintaining computers in large organization.
- Desktop support - providing direct user assistance
Additional responsibilities:
- Keep computer systems running smoothly and ensure users get the maximum benefit from them
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Follow diagrams and written instructions to repair a fault or set up a system
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Ensure end user assets and information are managed and provided timely during onboarding/offboarding process.
- Coordination of procurement activities that initiates from a service request.
- Respond within agreed time limits to call-outs
- Ticket will be owned and escalated to comply within our SLA’s
- Work continuously on a task until completion
- Answer, triage, prioritize and resolve incoming helpdesk tickets through the service desk system
- Monitor ticket queues, assign tickets to appropriate internal and external support staff
- Test and evaluate new technology
- Conduct electrical safety checks on computer equipment.
- Supports and adheres to Company’s core values.
- Performs other duties or responsibilities as assigned or required.
- Supports and adheres to Company’s Code of Conduct and Ethics Policy.
- Represents Company in a positive, professional manner when working with both internal and external customers.
Expectations for skills & experiences:
- Bachelor’s degree in related field or equivalent combination of education and experience
- Must be able to communicate in the English effectively in verbal and written form at all levels of the organization.
- Ability to work across cultures and time zones.
- Excellent customer service, time management. problem-solving and documentation skills.
- The capacity to work well within a Global team.
- Attention to detail and logical thinking.
- Expert knowledge in how operating systems and software works. (Microsoft Windows 10 and Active Directory Administration)
- Exposure to multi-domain, multi-site networks
- Ability to work with externals, including consultants and partners
- Ability to Qualify/Triage/Escalate hardware/software issues
- Effective listening, constructiveadvice and the ability to understand others.
- Proactive “can do” attitude
