QUALIFICATIONS AND JOB DESCRIPTION
You come with:
- A B2 level of English, both written & spoken;
- BA in Information Technology, Computer Science and other related fields;
- 1 year of experience in a technical support role;
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Engineer or similar role;
- Ability to diagnose and troubleshoot basic technical issues;
- Familiarity with remote desktop applications and help desk software;
- Ability to provide step-by-step technical help, both written and verbal;
Your day in Conectys:
- You will provide internal end user support, prioritize and manage several open issues at one time;
- You will Research and identify solutions to software and hardware issues;
- You will diagnose and troubleshoot technical issues, including account setup and network configuration;
- You will ask customers targeted questions to quickly understand the root of the problem;
- You will track computer system issues through to resolution, within agreed time limits;
- You will talk clients through a series of actions, either via phone, email or chat until they’ve solved a technical issue;
- You will properly escalate unresolved issues to appropriate internal teams (e.g. software developers);
We have for you:
- Soft Skills and Communication Training;
- Specific Training with access to our customers’ products;
- Professional work environment and international career opportunities;
- Office located in the heart of the city;
- Private Health Insurance;
- Additional Transportation Payment to the salary;
- Meal Vouchers
