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QUALIFICATIONS AND JOB DESCRIPTION
Qualification and Skills:
Background
· Graduated from related computer science/engineering departments of universities.
· Minimum 3 years of experience in related fields
· Advanced level of English skills
System Administration
· Experienced in Windows/Linux Server Family products
· Experienced in serverhardware installation, management, and maintenance (HPE, DellEMC)
· Experienced in storage, san, nas, iSCSI, FC (Netapp, DellEMC, HPE)
· Experienced in virtualization technologies (VMware)
· Experienced in backup solutions (Commvault)
· Experiencedin networking knowledge Switch, Router,Firewall, AP, Wlc, Call Manager (Cisco, HP, Checkpoint)
Digital Workplace Management (Plant LSA)
· Proven experience in Workplace enviroment
· Windows 7 & 10 experience
· Microsoft Office 2016 / Office 365 experience
· MDM and mobile device support experience (Mobile Iron, iOS, Android)
· Laptop/Desktop and Printer hardware advanced knowledge (HPE, Dell, Lenovo)
· Active Directory and Microsoft Exchange experience (base)
· Desktop support tools advanced knowledge
· Ability to triage, troubleshoot, and resolve complex PC/Network problems quickly and accurately; contacts vendors as needed
· Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus
· IT service management system experience required
· Documentation and Knowledge base experience
Responsibilities:
· Managing all infrastructure, communication, office, and plant setups.
· Install, configure, test, and maintain Data Center environmental and monitoring equipment to deliver required service levels.
· Following up personally and with a third party to keep an eye on all IT resources.
· Preparing all purchasing forms, following purchasing and all IT stocks as well as recording all IT purchases to IT equipment list and prepare IT fixed asset labeling.
· Managing clients including IT software setups, pc setups, giving help desk support to users, training users on best usage and security issues.
· Work with the vendors and service providers when required.
· B Class driving license and ability to travel between the Company locations.
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