Livechat Product Support Executive İş İlanı

GENEL NİTELİKLER

As you know a brand gets all its power from its employees first. Then it becomes a big family together with its customers and it gets stronger. We, HepsiJet , the company of HepsiBurada Group is creating new / alternative model in the logistic and distribution sector by creating fast ,practical and flexible features and focused e-commerce.

Would you also like to join our family to become more powerful, to develop our service understanding and to make a difference?

We're looking for a "Livechat Product Support Executive" for our Head Office in Mecidiyeköy.

Job Description

• Working with category, marketing and brand partnership teams to achieve/over achieve monthly/annual performance KPI’s of dedicated category/ies,
• Analyzing and interpreting key performance metrics - i.e. traffic, conversion, customer, revenue, NPS – to give direction to category/ies ePromotor team achieving targets,
• Increasing sales revenue and customer satisfaction for the products of the brands involved in the Live Chat project,
• Feeding category teams with data and customer insights to set category strategy, establish an campaign plan.

Qualifications

• Graduated from related departments of universities,
• Minimum 4-5 years’ experience in a commercial role,
• E-commerce experience is an asset,
• Having simple technical knowledge about Mobile&Mobile Accessories products,
• Strong communication, persuasion and team management skills,
• Advanced knowledge of English both written and spoken,
• Active user of MS Office programs,
• Able to work within a dynamic and fast-paced environment.

Benzer İş İlanları

Kategori Marka Destek Uzmanı

• İstanbul(Avr.)(Şişli)
• 29/12/2021