QUALIFICATIONS AND JOB DESCRIPTION
We are seeking a motivated Assistantt Front Office Manager to join the front office team, responsible overseeing the guest experience, will act as the duty manager, liaising between departments and handling challenging guests and situations.
Assists the Front Office Manager in the daily operations of the Front Office. In the absence of the Front Office Manager, covers his duties. Trains and develops a strong front office team. His critical duties would require him to;
· Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, Voice of Guest, Standards,
· Participating in scheduling, ordering, and financial reporting,
· Ability to work effectively and provide leadership in a management team with shared responsibilities.
· Oversee Front Office daily operations as “manager on duty”, with direct accountability for leadership of Front Office operations (Front Desk, Guest Services).
· Coaching and development of Colleagues to ensure service standards and goals are met and exceeded,
· Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas.
· Taking charge of Groups and Tours from a Front Office perspective from pre- convention meetings to on-site support for Directors and Guests,
· Liaise with key departments (Housekeeping, Food & Beverage, Reservations and Sales and Banquet Services) to ensure smooth sense of arrival and departure.
· Liaise with special attention guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact when possible upon arrival.
· Liaise with the F&B team to ensure proper communication of amenities and guest requests.
· Attendance at all required Hotel meetings.
· Thorough knowledge of emergency procedures and general crisis situation procedures,
All other duties as assigned.
QUALIFICATIONS:
· Complete knowledge of Front Office Procedures,
· 2 years of experience in a similar position, in five star Hotel,
· Knowledge of Micros Fidelio Opera and Microsoft Office Applications
· Previous leadership experience required,
· Highly organized, career and result oriented with the ability to be flexible with work hours including night shifts days off, assignments and additional duties.
· Must be able to work well under pressure in a fast-paced and constantly changing environment,
· Must possess excellent interpersonal and motivational skills,
· Diploma/Degree in Hotel Management an asset,
Professional manner, positive and resilient personality and ability to work with minimal oversight,
· Excellent interpersonal and communication skills, both written and verbal,
· Strong written and verbal communication skills in English & Turkish.
