Onsite IT Support - Intern İş İlanı
İşveren Hakkında
- İstanbul(Avr.), İstanbul(Asya)
- İnsan Kaynakları Danışmanlığı
GENEL NİTELİKLER
The Adecco Group, based in Zurich, Switzerland, is the world’s leading provider of HR solutions. With approximately 33,000 FTE employees and over 5,500 branches, in over 60 countries and territories around the world, Adecco Group offers wide variety of services, connecting over 750,000 associates with well over 100,000 clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, outsourcing, consulting and outplacement. The Adecco Group is a Fortune Global 500 company.
We are looking for ‘’Onsite IT Support - Intern ’’ for our global customer who is active in energy industry across the world and has an office in İstanbul.
Job Summary:
The Onsite IT Support – Intern is a computer support person responsible for hardware, software (location specific) and peripherals.
Onsite IT Support - Intern is the second point of escalation for the resolution of laptops, desktops or printers related incidents/service requests and connectivity issues, working directly under guidance and supervision of Onsite IT Team Lead.
Essential Responsibilities and Duties:
· Provides second-line investigation and diagnosis
· Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
· Communicates with customer regarding incident /service requests progress
· Ensures incidents are always updated until issues are resolved
· Escalates unresolved incidents/service requests within agreed timescales
· Liaises with customer, other SLB IT support groups and 3rd party providers when necessary
· Performs general preventative maintenance tasks on laptops, desktops, printers, and any other authorized peripheral equipment
· Support local IT infrastructure for business development projects
· Presents and educates IT solutions, methods, and tools to customer in order to increase their efficiency
· Install, upgrade, support and troubleshoot for computer hardware and any other authorized peripheral equipment
· Participate actively in IT team and follow up closely on the objectives & KPI’s
· Maintains Global Asset Management database with all the required updates related to the hardware he is responsible for
· Complies with Quality Health Safety Environment (QHSE) and IT policies
Preferred Education and Experience:
· Technical IT knowledge with the operation of desktops/laptops, printers and mobile devices
· Windows 10, O365 & Teams skills
· Basic knowledge of mobile device management for both IOS and Android devices
· Good understanding of Cyber Security Risks
· Basic understanding of network segmentation
Behavior:
· Fluent in English (Ability to communicate effectively both speaking and in writing)
· Good analytical and problem-solving skills
· Good interpersonal communication skills
· Self-motivated, proactive, independent, and responsive, requires little supervisory attention.
· Willingness to work flexible hours when needed
. For male candidates, having done military service or postponed until 2023.
"Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 10.12.2020"
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