QUALIFICATIONS AND JOB DESCRIPTION
Job Description
Operation Supervisor is the main link between our company and current/potential customers. Some of the tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions, supervisors must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way.
Principal Duties and Responsibilities:
• Establishing primary contact with customers,
• Managing inbound and outbound customer calls in a timely manner,
• Identifying customers’ needs and wants, give your best to clarify information,
• Handling complaints, providing appropriate solutions and alternatives,
• Using telephones/emails/social media to reach out to customers and verify account information,
• Advising on company information,
• Using CRM to distribute, log and track inquiries, as well as, to check the status of items that require follow-up or involvement of the sales agents,
• Analysis and monitoring,
• Generating new customer accounts as leads through CRM,
• Handling live chat on our websites.
Required Background:
• Excellent command of one of these: Swedish, Dutch, German and French language,
• Foreign language fluency (for one of the languages above),
• Familiarity with CRM technology,
• Strong phone and verbal communication skills
• Good communication, coordination and execution skills.
• Serious work, a strong sense of responsibility, and the courage to accept challenges,
• Work efficiently with a commitment to high standards,
• Strong customer service orientation,
• Awareness of the current real estate market trends and changes,
• Ability to multi-task, prioritize and manage time effectively,
• Excellent listener,
• Team player,
• Between the ages of 20 and 60.
Working Hours (+2 GMT)
• 08:30 - 18:00 Monday - Friday
• 10:00 - 15:00 Saturday
Getting on
Whether you have experience is not critical to us. The most important criteria we seek is, to be honest, and open-minded. The training and support you need when you start work are provided by Tekce Academy in Istanbul, Göztepe office for 4 weeks. During this time you learn all the required skills.
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