Process Development & Digitalization Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a good Process Development & Digitalization Specialist who will work in Ground Operation SunExpress Antalya Headquarters.
Requirements:
- Minimum Bachelor’s degree in related fields (preferably Airline Management, Industrial Engineering, etc.)
- Excellent communication and interpersonal skills.
- Strong analysis /synthesis capabilities,
- Strong administration skills and experience,
- Proficient in written and verbal English.
- Intermediate Office 365, Power Platform (PowerApps, Power Automate) skills.
- Familiarity with QlikSense and VBA is a plus.
- Ability to write, structure and present effective process documentation including business requirement documents (BRDs),
- Familiarity with passenger, ramp, and aircraft handling operational procedures, manuals, other supplementary publications of airline companies.
- Having a residency or being able to move to Antalya.
Responsibilities:
- According to the business needs of new products and services; creates operational processes, reports, training, and ensures that the operation is carried out in a healthy way.
- Monitors the performances of existing operational processes, determines, projects and finalizes the improvements that will enable them to be carried out more operationally.
- Monitors the results of the process configuration and improvement studies implemented and measures the improvement effect.
- Takes the necessary actions in line with the measurement results and generates an alarm when needed.
Responsible for ensuring quality, establishing and managing standards.
- If there is outsourcing, it is responsible for determining the relevant KPIs and monitoring the KPI and productivity. (with outsourcing management)
- Responsible for customer satisfaction score.
- Identifies, monitors and provides reporting needs.
- Initiates, participates and evaluates the results in order to improve and develop the processes under its responsibility.
- Prepares training documents related to changes in processes and shares them with relevant parties.
- Provides updating of information sources about new processes/applications, informs operations, and answers/answers questions raised during implementation.
- Identifies the improvement areas in the systems, makes the necessary improvements and follows them.
- Ensures that processes and positions are documented within the scope of the Quality Management System and that the documentation is up to date.
Monitors the operation regularly and informs and monitors the relevant units in case of alarms.
