Reservation Clerk İş İlanı
İşveren Hakkında
- İstanbul(Avr.)(Eyüp)
- Havacılık
GENEL NİTELİKLER
Position Overview
The Pre-Arrival Crew maximizes brand awareness and revenue through intuitive customer care. Focuses on guest services and creative problem solving in an efficient, friendly and professional manner. The Pre-Arrival Crew reports directly to the Director of Revenue. All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with YOTEL’s core values.
Major Duties & Responsibilities
- Field incoming calls in a professional, friendly and efficient manner within brand standards.
- Respond to all emails within reservation in-boxes, customer service emails, and incoming faxes within the appropriate length of time (within 24hrs).
- Engage with guests via the following channels, including but not limited to; email, phone, fax and in-person.
- Provide engagement and assistance with items such as; rate and cabin inquiries, cancellations, property and area related questions, guest issues and feedback.
- Investigate billing disputes and completes necessary paperwork for refunds, when applicable.
- Take ownership of all guest requests and follow up with appropriate departments to ensure completion in a timely manner.
- Assist with, as needed, Transient reservations, modifications and cancellations including the FIT/Wholesales and Third Party reservations.
- Process/Setup credit card authorization forms and 3rd Party billing requests.
- Upsell cabin categories to maximize hotel revenue.
- Capture possible corporate account leads for Sales team.
- Conduct the following reports, including but not limited to:
- Daily Positioning Report
- Call-around Log
- Social Presence Report
- Proactively manage guests’ pre-arrival experience including utilization of the brand voice, reManage special projects as needed.
- Support all other departments in guest service related inquiries and/ or disputes.
- Performs special projects as per requested by Director of Revenue.
- Perform other tasks as assigned by the Director of Revenue.
- Venue maximization, and enhancement of guest experience.
Skills/Qualifications
- Possess high energy, positive disposition, professional presentation and a strong motivation.
- Natural, genuine, customer service orientated individual.
- Ability to thrive and succeed in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to work as a team player.
- Ability to maintain positive and professional demeanor while working under pressure.
- Solid computer skills including internet, IM, email, OPERA, Microsoft Word & Excel.
- Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.
- Uphold the highest standards of YOTEL Istanbul New Airport and business culture.
- Maintain a friendly & cohesive work environment with crew, internal departments & guests.
