Restoran Müdürü İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Çırağan Palace Kempinski İstanbul
The only Ottoman Imperial Palace and Hotel on the Bosphorus that once hosted Sultans, Ciragan Palace has a heritage that dates back to the 17th century. The building had different formations including a waterside summer villa and a marble palace. After a complete restoration and with the addition of a modern hotel building including elegant rooms, restaurants and meeting venues, the Hotel and Palace opened in 1991 as an accommodation and event venue managed by Kempinski, Europe’s oldest luxury hotel group. Being a landmark, Ciragan Palace Kempinski Istanbul has 313 rooms, including 20 suites in the hotel and 11 suites in the historical palace. Moreover, it continues to be the iconic place to host the most prestigious and extravagant events, meetings and weddings in Turkey with having the beautiful indoor and outdoor venue alternatives. Since its opening, the royal-born continues to be the symbol of luxury combined with legendary Turkish hospitality and impeccable service dedicated to excellence. Ciragan Palace Kempinski Istanbul is also very proud to be appreciated and awarded via many leading local and international valuable authorities, publications and guests.
Outlet Manager
Outlet Manager is responsible to manage the outlet as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner, ensuring maximum guest and employee satisfaction consistent with Kempinski Standards, through planning, organizing, directing, training and controlling the F&B operation and administration.
Key Responsibilities:
- To ensure that the outlet is managed efficiently according to the established business, budget and marketing plan as set by Kempinski.
- To ensure reservation requests are carried out accurately.
- To conduct daily pre-shift briefings with employees on daily specials, VIP guests, events and entertainment as well as expected budget figures.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Assistant F&B Manager if no immediate solution can be found and assure follow up with guests.
- To ensure that the monthly forecasted Food & Beverage revenue figures are achieved.
- To be visible on the floor during time of operations.
- To work pro-actively to minimize complaints from guests.
- To provide the Purchasing Department on time with detailed Product and Purchase Specifications for items needed in the outlet.
- Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Schedule employees in line with varying business levels in order to maximize productivity and minimize payroll costs.
- Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
- Performs any other duties as assigned to him/her by management.
Qualifications & Desired Skills
- Turkish nationality is a must
- BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA
- Minimum 2 years in F&B management role, preferably with a 5* Hotel chain
- Ability to work and communicate in a multinational environment
- Excellent oral and written skills both in Turkish and English
- Additional language is beneficial
- Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
- Excellent written and verbal communication skills
- Ability to establish and retain effective working relationships with hotel staff and clients/vendors
- Ability to identify and delegate tasks effectively
- Excellent organizational and time management skills
- Applies a professional, confidential and ethical approach at all times
- Works in a safe, prudent, and organized manner
- Ability to operate computer and office equipment.
- Proficiency in Excel and Word.
- To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
o Passionate for Food & Beverage
o People Oriented
o Passionate for European luxury
o Entrepreneurial
o Straightforward
o Business Acumen
o Sense of responsibility
o Leader
o Team player
o Analytical thinker
o Flexible and reliable
o Tolerant and open minded
o Works well under pressure
