In their role, SAP Project Manager assures that the key areas of service delivery management are covered
· Client Delivery Quality, Satisfaction and Governance;
· Compliance, Security and Risk Management;
· Cost Management;
· Community building (external and internal).
Responsibilities
· Demonstrate effective and timely communication internally and externally
· Provide Client Delivery Leadership to the delivery team and client
· Ensure proper focus by the delivery team on Compliance & Security
· Active involvement and review in Handover to Production for new/changed services
· Ensure Customer Satisfaction is at the heart of our daily delivery
· Establish and foster a continuous Service Improvement culture
· Active Cost Management to deliver on financial commitments
· Drive Risk Management behaviors to ensure proper focus on operational risk
· Ensure services are delivered according to expected levels of Delivery Quality
· Lead Service Level Management reviews, report generation and performance management to SLAs
· Monitor, review and identify improvement to achieve E2E Service Integration quality
Qualifications
· Minimum 8+ years of SAP Service Delivery Management or Project Management experience
· Preferably experienced in SAP Implementation Project
· Experienced at SAP project management methodologies (ASAP , Activate, etc.)
· Excellent written and oral communication skills in English
· Experienced with global client at international projects
· PMP certification is preferred
· Experience in Project management tools (JIRA etc.)
· Experience in Project financials management
· Preferably previous experience in Transition and Transformation of projects
· Customer Focus; Professional Ethics; Team Work; Effective Communication; Leadership
· No restriction to travel