Senior Key Account Manager İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Our Senior Key Account Specialist/Manager focus on customer outcomes and play a role in the development of our new technology offering.
This role has responsibility for customer and partner onboarding, support and account management - ensuring the sales pipeline converts to successfully onboarded, satisfied and retained customers and partners.
Additionally, the role will collect and analyze data and customer feedback, helping apply these learnings to improve customer acquisition, onboarding and retention strategies, as well as feed into product development.?
As a key link between opportunity development and operations, this role will work very closely with our Product Manager, and the engineering, and operational parts of the business.
Furthermore, our customer success engineer focus to resolve customer issues with speed and accuracy.
You will work on
- Develop and maintain strategic business relationships with Key Accounts to improve profitability.
- Achieve and exceed assigned targets, KPI’s and business goals.
- Work with Customer Technical Support to ensure effective frontline support and support content.
- Create communication channels (email, phone, meetings) to achieve customer plans and work with marketing to implement automated communication processes and content,
- Support Sales and Marketing to setup templates, contextual demo's and run pilots, Maintain close contact with accounts, highlighting planned strategies to develop a profitable business and gathering information for future business plans and initiatives.
- Analyze sales performance and promotional effectiveness of assigned accounts by regularly reviewing and reporting on sales performance, sales forecasts, and market trends.
- Gather business intelligence, monitor competitor activity, and report on developments to implement the needed actions.
- Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape.
- Develop and deliver comprehensive business plan to address customer and prospects priorities and pain points.
- Maximize the value of Customer Success.
- Develop effective organic search strategies that align with client goals and outline roadmaps and action steps to drive results.
- Proactively seek out opportunities for improvement and present ideas to clients
- Create quality performance reporting that provides relevant data, insights, and recommendations.
- Be a great partner and advocate for our clients and their organizations.
Other Duties and Responsibilities
- Supporting product design, product development, and product testing,
- Performs other functions as necessary or as assigned,
- Provide feedback to the product teams on customer needs and wants and identify patterns in customer requirements that can be prioritized and addressed.
You will need to have:
- 5+ years of experience in Customer Success of business software, IT solutions and SaaS product.
- Fluency in English and Turkish national language.
- A high level of integrity, autonomy, and self-motivation
- Strong negotiation skills
- Self-Motivating
Core Competencies
- Is committed to delivering results goes after the stretch target
- Proactively seeks improvement, is a solution provider and a problem solver
- Remains focused on priorities while tackling obstacles
- Actively takes charge of self-development, jumps on opportunities for growth
- Leverages the skills of the organization through teamwork
- Takes responsibility for the quality of all deliverables, contributes to doing things better and faster
- Takes advantage of processes and work systems, follows them with discipline
- Can deal with or manage cross-functional resources
- High-level ability to set priorities and manage competing demands
Travel Requirements
Some travel may be required throughout Turkey to visit local customers and partners if needed.
