Customer Success Engineer İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Our Customer Success Engineer focus on customer outcomes and play a role in the development of our new technology offering.
This role has responsibility for customer and partner onboarding, support and account management - ensuring the sales pipeline converts to successfully onboarded, satisfied and retained customers and partners.
Additionally, the role will collect and analyze data and customer feedback, helping apply these learnings to improve customer acquisition, onboarding and retention strategies, as well as feed into product development.?
As a key link between opportunity development and operations, this role will work very closely with our Product Manager, and the engineering, and operational parts of the business.
Furthermore, our customer success engineer focus to resolve customer issues with speed and accuracy.
Duties and Responsibilities
- Develop and manage customer portfolios and customer plans, manage your own portfolio, grow accounts and retain customers.
- Work with Customer Technical Support to ensure effective frontline support and support content,
- Create communication channels (email, phone, meetings) to achieve customer plans and work with marketing to implement automated communication processes and content,
- Support Sales and Marketing to setup templates, contextual demo's and run pilots,
- Analyze customer data to improve customer experience,
- Create and run product and use case training for customers,
- Continuously improve customer success and support processes; and work with the team to adopt changes,
- Handle and resolve customer requests and complaints,
- Minimize your customer churn and achieve churn reduction targets,
- Maintain your customer and activity records and provide reporting to management.
Other Duties and Responsibilities
- Supporting product design, product development, and product testing,
- Performs other functions as necessary or as assigned,
- Provide feedback to the product teams on customer needs and wants and identify patterns in customer requirements that can be prioritized and addressed.
Qualifications
BSc / Information Technology / Electrical Engineering
Experience
- Ideally 2+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role,
- Experience in working with complex, multi-disciplinary environment,
- Impressive communication abilities,
- Passion for technology and for being a part of a fast-growing SaaS company,
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing)
Skills
- Possess fantastic interpersonal skills
- Be highly organized
- Be excellent communicators both orally and in writing.
- Create, manipulate, and utilize spreadsheets.
- Aptitude for learning and using new software.
Travel Requirements
Some travel may be required throughout Turkey to visit local customers and partners if needed.
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