Service Technician İş İlanı

GENEL NİTELİKLER

In this position, you will provide technical support for Robotics Customer Service front-end in Service & Digital Platform, Robotics & Discrete Automation in Bursa, Turkey, delivering superior, professional service, remotely or on-site. Reporting to the Field Service Team Leader, your hands-on experience and knowledge of customer needs will help you not only to build strong customer relationships, but also to actively identify and develop new business opportunities.

Your responsibilities:

Service delivery: Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).

Customer approach: Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally. Materials and supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.

Documentation and reports: Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.

Troubleshooting: Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future. 6. Operational excellence Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization. Provides recommendations to management to improve operations and customer service.

Health, safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Your background:

• Vocational school or associate degree with electrical/electronics,
• Min. 3 years of experience in Automation, rapid coding,
• Intermediate level of English,
• Turkish knowledge is a must.

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