Technical Services Manager İş İlanı
İşveren Hakkında
- İstanbul(Avr.)(Beşiktaş)
- Diğer
GENEL NİTELİKLER
Technical Service Manager
What we are looking for is a Service Engineer with following profile:
A bachelor's degree in an Engineering faculty (Electronic/Electric/Mechanical)
Fluent in English ( German is an asset)
Change and People Management skills,
Strong analytic ,communication and coordination skills
No restriction to travel
No military obligation for male candidates
Valid driving licence
Technical Service Background
What are the main tasks we are asking for?
Technical
Technical support over phone, e-Mail, personal
Carrying out technical trainings (from 1 to 4 days length)
Tandem visits with our service partner in case there are troubles which cannot be solved
Translation of technical documentation
Reading technical wiring diagram and support field.
Administrative
Warranty management
o Approval of claimed warranties in our own web based system
o Teach partner how to use our system
Reporting
o Monthly reports
o Data entry in our CRM system (like visits at customers, partners, etc.)
Planning
o Annual training planning
o Activity planning for activities which are leading to a better partner performance
Management
Managing our partner network
o Run assessments at least on per year per partner (like an Audit)
o Evaluate partner performance and define and agree activities to increase performance
o Negotiation with partners (here it is important to have good communication skills as on the one side he needs to communicate with a technician during the trainings and technical support and on the other side he needs to talk also to the management of the partners when it comes to negotiations or requirements we have towards our partner)
o Support partner for preventive maintenance contracts and follow-up actions.
o Organize unit installation
Handling customer complaints
o Dealing directly with customers in case there is a complaint
o Find individual solutions to increase customer benefit and satisfaction
o Do regular end customer satisfaction surveys on phone and report results
IT knowledge
Good in Microsoft office
o Excel should not be a secret (not just filling out, working with formulas, etc.)
In general good affinity to IT products as we need to serve several applications
