The Software Support Engineer İş İlanı
İşveren Hakkında
- İstanbul(Avr.), İstanbul(Asya)
- Danışmanlık
GENEL NİTELİKLER
We are looking for people who thrive in a fast paced, solutions oriented and creative environments.
The Software Support Engineer is a focal point within the organization for customer support activities related to the MatrixSelect software system. Specifially, in this role, the individual(s) will remote and field support to customers and operations teams for the installation and configıration of the system. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software system is running properly in the production warehouse automation enviroments of our customers. The team will also develop and maintain support driven applications for use in those same environments.
Responsibilities:
- Provide direct support for product release activities ''on-site'' customer locations.
- Provide escalations support for short-term problem resolution activities
- Perform direct coding and validation activities for support tools.
- Create documentation of system-level functionality from a support perspective.
- Install highly configurable hardware interfacing software.
- Gather information about the needs of the customers and the capabilities\usage of the underlying software components to drive product improvement activities within software engineering in a proactive manner.
- Works under pressure in restoring high-priority systems to operations.
- Days require on call after hours.
Qualifications
- SQL and SQL Server is required.
- Linux exposure is required.
- Powershell\pyhton\Bash scripting experience is a plus
- C# programming is desired
- Gitlab experience a plus
- Working knowledge of Windows O\S configuraiont is desired.
- Woking knowledge of Windows User and Accounis managment is a plus.
- JIRA experience a plus
- Ansible and Kubernetes experience is desired.
