QUALIFICATIONS AND JOB DESCRIPTION
You come with:
- A C1 level of English, both written & spoken;
- At least 2 years of training experience in a BPO environment;
- Availability to work various shifts;
- Excellent command of MS Office programs;
- Excellent communication and negotiation skills both orally and written;
- Ability to analyze a problem and provide viable solutions;
- You will create, facilitate, organize and deliver training and workshop programs;
- You will create and improve training support materials/documentation;
- You will plan and organize the professional development of employees’ work activity related capabilities;
- You will evaluate operations employees’ training needs and suggests refreshment/retraining sessions when needed;
- You will perform follow up activities upon completion of the training/workshop programs in order to evaluate the impact and efficiency of the training/workshop as shown in the work activity performance;
- You will develop and implement monitoring systems for assuring continuous development of work abilities and competencies acquired as a result of the training/workshops delivered;
- You will develop and implement testing methods in order to evaluate the progress of employees during forming/training period;
- Soft Skills and Communication Training;
- Specific Training with access to our customers’ products;
- Professional work environment and international career opportunities;
- WFH options available;
- Private Health Insurance;
- Additional Transportation Payment to the salary;
- Meal Vouchers.
