Twıll Team Lead İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Opportunity
Do you want to make global impact at a scale-up backed by the world’s #1 in container logistics?
Why Twill?
The logistics industry is ripe for digital disruption, and we are ready to shake things up. We are a vibrant, fast-moving global scale-up, with the people and product to spark profound digital transformation, quickly.
Twill is Maersk’s response to this market development – an ambitious vision of simplifying Freight Forwarding to a degree where everybody – no matter their background – can book freight forwarding services, online and with only a few clicks. Our purpose is to enable Small and Medium Size Enterprises market (SMEs) to succeed in global trade by removing key obstacles they face while moving cargo. We will achieve this by creating an excellent user experience with simplicity for the user in the core.
Our team is comprised of the best and brightest across fields, from industry experts, to experience designers, to developers. And we are united by a single mindset – one that encourages creativity, risk-taking, and a “take charge” attitude.
Do you enjoy working with a diverse group of experts, devising simple solutions to complex problems, and redefining the status quo? We do, too…come join us.
We offer
Your opportunity with the Twill
• You will be the spokesperson of Twill’s mission to make shipping simple, helping shape Twill into a commercial & operational success
• You will be part of the team disrupting the End to end logistic industry with people and technology.
• Your work will be visible to the top leadership of Twill and the Maersk Group.
• You will be the pioneer of experimenting new ways of serving SMEs through digital value propositions.
Key responsibilities
• Ensure the team’s (5 to 10 people ) performance on growth through the Twill value proposition and the delivery of a customer centric and digital mindset, primarily on L&S penetration to provide E2E service to Twill customer.
• Leverage your understanding of the local business environment to support development of the local growth & retention strategy while contributing to the global direction of Twill.
• Lead and develop a cross functional team who is addicted to grow, set clear direction and target for the team
• Be the voice of customer in Twill and a true customer ambassador.
• Develop and share customer insights that can assist in enhancing the Twill value proposition
• Actively monitor local CXM (Customer Satisfaction ) status and drive local improvement
• Coach and develop direct reports.
• Manage team capacity according to customer needs.
• Monitor and manage team engagement.
Key Objectives in the role
• Operational Excellence
• L&S penetration
• NPS and eNPS
• New Customer Onboarding
We are looking for
Above all, we are looking for individuals who see the positive difference Twill makes on supporting Small and Medium Size Enterprises (SMEs) to succeed in global trade.
• We are looking for someone who is a passionate personality who has an obsession for customers and people
• takes energy from lifting others and helping them to be successful
• is empathetic and can inspire others to follow their lead
• is able to translate vision into action
• is a great collaborator feeling comfortable working together with different characters and hierarchy levels
• loves to operate in a changing environment and is comfortable with ambiguity
• would love to embark on a journey together with a great group of colleagues who support and challenge each other to become better every day
LCL and Airfreight Operational Experience is an asset
Direct or indirect leadership experience would round up your profile.
Fluency in English and Turkish is a must
