QUALIFICATIONS AND JOB DESCRIPTION
We are looking for Warranty and Partner Support Engineer (Garanti ve Partner Destek Mühendisi) in Istanbul (Asian side of the city), Turkey in Volvo Penta.
The main responsibilities of the position are;
• Overall to be responsible for the warranty process,
• Prepare audit plans and execute warranty audits,
• Drive and coordinate efficiency in the warranty handling process,
• Systems support and administration as Key User of PC, UCHP, Baldo, BPM among other AM Systems supporting the markets and securing the information quality,
• Drive and secure competence within systems administration,
• Identify and drive efficiency in system related processes including BP network,
• Identify, create and drive market support documentation needed to follow-up set targets, and KPIs (registration rates, campaign completion, OSPs, etc.,
• Supporting warranty responsible people in dealers by arranging warranty trainings, periodically,
• Participating Train to Trainer program in Sweden and online training courses and train all dealers accordingly,
• Coordinating Global web-based portal, Argus, in order to benchmark and solve technical issues,
• Establishing customer support in accordance with Global guidelines.
The main requirements in this role are:
• Bachelor’s degree from Mechanical Engineering or relevant fields,
• No military obligation for male candidates,
• Preferably living in the Anatolian side,
• Marine market experience,
• Technical, mechanical, electrical knowledge,
• Experience in working with dealers,
• Good command of English,
• Good Microsoft Office knowledge,
• Good at communicating both in writing and verbally,
• Ability to travel.
