1.Seviye Yardım Masası / Destek Uzmanı İş İlanı
İşveren Hakkında
- İstanbul(Asya)(Pendik)
- Bilişim
GENEL NİTELİKLER
Technical Skills
· Associate degree in Computer Programming or equivalent,
· At least two years of technical experience of desktop support/system administration environment
· Knowledge and troubleshooting capabilities of Microsoft Operating Systems and Microsoft Office products
· Basic understanding of computer networking and server basics
· General security concepts (VPN, certificate, etc.)
· Knowledge and familiarity with PC peripherals such as scanners, printers, IPADs
· Ability to analyze incidents, identify requests quickly and able to determine the real problem the customer is facing
Values and Competencies
· Embracing customer first approach, able to develop trust-based relationship with customers and understand their needs
· Embracing one-team approach, able to be a strong team player
· Passion for quality and continuous improvement
· Strong multi-tasking abilities and motivation in a fast paced environment
· Strong desire for continuous learning and development in a self-led organization
· Ability to orchestrate multiple projects and priorities in alignment with current business objectives
· Strong analytical thinking, problem solving and decision making skills
· Good command of written and spoken English
Job Description
· · Acts as the first point of contact between end-users who need technical support and the IT departments.
· · Provides 1st level support for users over the phone or email and escalates unsolved problems to the specialized IT support team.
· · Performs remote troubleshooting through diagnostic techniques and pertinent questions
· · Responsible for informing relevant parties about common problems and creating tickets for impact analysis
· · Responsible for detecting recurring incidents and forwarding them to related teams, providing accurate information on IT services
