After Sales Executive İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
For our growing team, we are looking for an enthusiastic team member to take an active role as aAfter Sales Executive in İzmir with qualifications specified as following:
- · Previous experience in similar role.
- · A good working knowledge of aftersales systems and processes.
- · A competent and commercially astute problem solver and decision maker.
- · Analytically minded, with the ability to manipulate and present data effectively.
- · Ability to work collaboratively as part of a team.
- · Computer literate, confident using Microsoft Office.
- · Excellent verbal and written communication skills.
- · Strong organizational skills and customer focused.
Main Duties
- · Ensuring the highest levels of dealer support is provided for end user satisfaction and retention is achieved.
- · Developing and delivering a progressive dealer & product support offering.
- · Managing all warranty claims relating to Dromeas Yachts.
- · Owning and managing the warranty process, including investigation and corrective actions.
- · Supporting continuous improvement processes regarding product quality, working with Design, Production & Supply Chain as required.
- · Acting as a main contact for Dealers for aftersales, parts and warranty.
- · Providing technical product support to Dromeas dealers.
- · Authorizing warranty or goodwill support in line with the company guidelines.
- · Performing warranty reviews on incoming claims, ensuring the product is within warranty and the supporting documentation is correct for each claim.
- · Ensuring all claims are input accurately into the ERP and record system.
- · Ensuring all reporting systems and tools are kept up to date and communicated on time.
- · Attending meetings that may be necessary in the performance of your duties.
- · Complying with and upholding Company policies and procedures.
- · Undertaking any additional tasks as may be required from time to time.
Please note that the job description for this position may be reviewed and amended to incorporate the future needs of the business.
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