Çağrı Merkezi Takım Lideri İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
QUALIFICATIONS
- At least associate degree graduate
- At least 2 years of experience in the management of the call center and its processes
- Giving importance to corporate culture and successful in relations
- Have coaching skills, willing to learn and share knowledge
- Advanced reporting skills
- Preferably with experience in Direct Sales
- Experiences user of MS Office programs
- Able to work target-oriented and thinking analytically
- Must have with a good level of Russian or English
- Completed their military service for male candidates
JOB DESCRIPTION
• Providing necessary coaching and guidance for the team to reach its goals, monitoring their development, providing the necessary support for team development.
• Initiating studies and evaluating the results in order to improve and develop the processes under its responsibility,
• Arranging the team's working days and vacation days on a monthly basis in order to be able to respond to customer calls without any interruption,
• Having knowledge of CRM modules and applications,
• Working in collaboration with the manager to identify operational risks and areas for improvement,
• Periodically submitting reports to management units
• Identifying new strategies to improve performance in the call center,
• To regularly monitor the performance of all call center representatives,
• To complete the training processes of all call center representatives,
· To follow the KPI's for all representatives
• Providing fast response and effective solutions to the difficulties faced by the team,
• To ensure customer satisfaction,
• Increasing and improving targeted call and mail answering performance
