Clm - Generalist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
ABOUT WEBHELP
Owner of the 2018 European Market Leadership Award, Webhelp is a 115,000 people-strong global leader in business process outsourcing (BPO). Operating in more than 75 countries and 170 locations, we continue to specialize in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
Webhelp Turkey currently operates in İstanbul, Ankara, İzmir, Bursa, Bingöl, Yozgat and Van with more than 12,000 employees, driven to make a real difference in customer care services.
By going beyond the traditional call center functions in our guest center; We have made guest satisfaction our mission. At the same time, we continue to strengthen our leading position in the sector, touch lives and make a difference in the lives we touch.
So who are we looking for in our team?
We are looking for colleagues to serve our Global Guests who love communication, who want to add meaning to their work, who will share our passion and success story.
CLM - Generalist is a:
Customer-facing role to execute the engagement and drive to partner hand-off; provides initial face/voice to the customer and brings in specialists as needed.
JOB DESCRIPTION:
- Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship
- Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections and negotiating success
- Engage with small and medium businesses across industries, company sizes and types to determine their needs and identify opportunities to fulfill their needs with Microsoft's leading cloud technologies
- Obsess over Microsoft’s customers and prospects to deliver a world-class customer engagement experience
- Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists
- Position competitive offerings and solutions in the context of customer needs and experiences
- Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft’s technologies
- Effectively turn prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g. BANT (budget, authority, need and timeline)
- Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline and usage for the products and solutions in scope; contact 200 leads and create 30 Opportunities per month; maintain high daily activity, minimum ~60-90 activities/day
- Leverage social, digital, video, chat, phone and demonstration environments to effectively reach, sell to and manage Microsoft customers
- Collect feedback from customers and articulate it back to the business: “Voice of customer”
Requirements:
•4-year degree preferred
•2-3+ years sales experience with a proven track record of success
•Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs
•Experience working with or selling Azure, Office 365, Dynamics 365 or similar solutions preferred
•Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred
•Sales/customer service relationship background, telephone experience preferred
•A self-starter with a track record of outstanding performance and achieving goals
•Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video and presentations
•General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
•Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration
•Solid time management skills and ability to work independently or under supervision with a high level of integrity
•Experience using Microsoft Office Suite applications
•Passion for cloud technologies and changing the world
•Language skills:
- English: Intermediate or Fluent (verbal and written)
- Turkish: Native
- Supported market: Fluent or Native (verbal and written)
We offer:
Professional training and education;
- Professional systems and service;
- Diverse, young and social environment;
- Opportunity to grow.
It’s not just an ordinary call center. Our open office is fun, lively, supportive and welcoming and you’ll always find something different about how we work that makes your life easier. We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.
Webhelp sees diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.
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