Concierge İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Duties & Responsibilities
- To be fully aware of the hotel information in terms of services offered, opening times, location of venues etc. in order to provide guests with accurate information.
- To ensure that the team receives and performs Pre-shift line up (handovers) from shift to shift, and the information flow is consistent and full information is given/taken.
- To work and liaise closely with the Reception, Butlers, Housekeeping, Valet and In Room Dining departments in ensuring a seamless guest experience.
- To promote and ensure that MOHG standards of Legendary Quality Experience and Guiding Principles are enforced.
- Assist guests with all inquiries, both hotel and non-hotel related.
- To handle all business services requests.
- To handle booking of tickets/theatres/events and limousine services.
- Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date.
- Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
- Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel’s operating standards.
- Consult Concierge Log-Book for information/requests left by outgoing shift.
- Manage incoming guest mail, messages, facsimiles and special deliveries.
- Manage outgoing guest mail, courier services and parcel postage as requested by guests.
- Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
- Receive telephone calls and take messages for guests who are out.
- Maintain daily tasks, guest request by the help of concierge application.
- Advise the Head Concierge of all guest comments.
- Maximize the sale of our internal outlets.
- Ensure desk, lobby, hotel entrances and baggage area are kept clean and tidy at all times.
- Liaise with Chief/Head Concierge and Front Office/Reception to foresee future VIP arrivals and departures.
Requirements
- Minimum 2 years’ experience in a similar capacity in a luxury hotel environment.
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Advanced level of Turkish and English
- Preferably a third language
- Good organizational skills
- Good level of engagement with hotel guest and 3rd party companies.
- Excellent knowledge of surrounding area an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- Knowledge of Windows, MS Office an asset
- Membership of Clefs d’Or is an asset.
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