Customer Service Consultant / Remote Work İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
Who are we?
«Interkonnekt» is not just another digital agency! Either you target local or international audience, we have something valuable to offer for your business to grow rapidly in today’s digital world.
The headquarters is in Moscow where we have the senior management of 16 experts in their areas. The core competency of «Interkonnekt» is the harmonized combination of «Affiliate Marketing, Social Media Marketing, SEO and Media Buying».
Our team is consisted of T-shaped professionals who have deeper knowledge in one of the core businesses of the company with supporting skills in the other areas. Except the senior management in Moscow office, we have 30+ specialists working remotely in 20+ countries. Although 2/3 of the team work remotely, we are highly proud of achieving 85% employee retention rate since the foundation of the company in 2018.
Who should apply?
This is a full time remote position (home office) with a relocation opportunity to one of the company’s regional offices for high performing candidates.
You will be part of a seamless customer service department, working to achieve our goal of the best customer experience. Not only that, but also your opportunity to learn and progress within Interkonnekt will be limitless!
The ideal candidate is a problem solver and an excellent communicator in both Turkish and English. If you think you have these qualifications, we would like to have a call with you.
What will be my responsibilities?
- Helping both Turkish and English-speaking customers via chat, e-mail, and telephone
- Working together with your team to reach the best customer satisfaction, including other KPIs
- Managing customer accounts
- Assisting customers about account management, billing issues, content, basic website, and application navigation
- Providing account and application support to customers, specifically with regards to website functionality and troubleshooting
- Giving accurate and real-time responses to customer inquiries
- Following company policies and practices regarding customer relations
What makes me qualified for this position?
- Full Time Remote Position (Home Office)
- Excellent in written and verbal communication both in Turkish and English
- Having a passion for customer service and care
- Ability to listen and come up with solutions to customers’ problems
- Strong Microsoft Office knowledge
- 1+ year of experience in customer service, this can be face to face, online or via phone calls
- Daily, weekly, monthly reporting skills
- Multi-tasking and time management skills
- No military obligation within the 1st year of employment for male candidates
- Being able to work in shifts, including nights and weekends
