Customer Service Specialist İş İlanı
İşveren Hakkında
- İstanbul(Avr.)(Şişli)
- Sağlık
GENEL NİTELİKLER
Qualifications:
- Associate or Bachelor’s degree
- Previous experience in a Customer Service Call Center,
- Ability to speak as a native level of English,
- Other languages is a big advantage like Arabic, French, Spanish, Italian or Russian,
- Good knowledge of how CRM systems work is preferred,
- Ability to collect and organize information, filter it, draw conclusions, and prepare reports periodically,
- Good problem-solving, analytical, and team-working skills,
- Strong organizational skills,
- High negotiation, communication and interpersonal skills and abilities,
- Great flexibility in communication and dealing with different age groups and social levels,
- Able to work under presure,
- Understand customer requirements,
- Ability to remain calm when tackling difficult customer issues,
- Ability to develop, learn and innovate,
- A high sense of responsibility and maintaining the privacy and information of clients and work.
Responsibilities:
- Dealing with Customers’ complaints and observations and resolving them in a professional manner,
- Periodic communication with customers and follow-up of their files based on the plans set by the administration,
- Maintain records of calls and sales and note useful information,
- Reaching the client to complete satisfaction with the service provided,
- Follow up on observations and complaints and resolve them in a timely manner,
- Evaluating the submitted complaint and obtaining the appropriate and satisfactory solution and following up on this solution with the client and management,
- Evaluating the performance and quality of services provided in various departments and keeping the administration informed of all observations and complaints, if any.
