Customer Relations Specialist İş İlanı
İşveren Hakkında
QUALIFICATIONS AND JOB DESCRIPTION
- To handle inbound calls from customers.
- To make outgoing calls to customers.
- To handle and process cases, emails, live chat from customers.
- Assist with walk-in customers, as and when required.
- Provide options and solutions to customers.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
- Escalate complaints to Supervisor/Manager when necessary.
- Provide updates to customers when necessary/when promised until the concern is closed.
- Keep abreast of current and new company products and services.
- To follow standard operating procedure at all times.
- Required Language: Arabic and English (Spoken / Written) are must.
